Front Desk Agent



  • Assist guests with hotel reservations, registration and billing
  • Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy
  • Assist guests promptly and accurately with questions, complaints or requests
  • Assist in maximizing company revenue by securing reservations and sales using hotel strategies
  • Ensure all guest problems are attended to and resolved within reason and in a timely manner
  • Assist with package or luggage storage and delivery if requested
  • Analyze and organize guest reservations for current day and future arrivals
  • Analyze reservations for special requests, reservation errors and make corrections as needed
  • Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls
  • Complete daily checklists, organize paperwork and efficiently print necessary documents
  • Check-in guests securely using all confidentiality, identification and credit policies
  • Understand the operation of the property management system
  • Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations
  • Assist with hotel events when in need to assure guest satisfaction
  • Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures
  • Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc.
  • Maintains cleanliness and order to the front office areas and lobby area
  • Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, workorders, etc.
  • Frequent contact with hotel guests and employees. Contact with vendors and or supplies
  • Receive and sign for packages delivered to hotel
  • Complete any hotel related task requested by direct manager or General manager 

The best candidates will need to have flexible availability to work shifts that vary. This position includes working day shifts, evening shifts and on rare occasion night audit shifts. This position also includes working weekends and holidays.



  • High School Diploma or equivalent
  • Excellent communication skills

ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around
25-30 pounds each.